Contact information

CONTACT INFORMATION

Last updated: October 9, 2026

FaithLume is an online brand operated by 沧州依纳信息咨询有限公司.

CUSTOMER SUPPORT

For questions about products, orders, payments, shipping, returns, refunds, or damaged items, please contact us by email.

Email: support@getfaithlume.com
Website: https://getfaithlume.com

Please include your order number when contacting us about an existing order.

RESPONSE TIME

We normally respond within 1–2 business days, Monday through Friday, excluding public holidays.

Messages received on weekends or public holidays will be reviewed on the next business day.

ORDER CHANGES AND CANCELLATIONS

Order-change and cancellation requests should be submitted within 24 hours after the order is placed.

We will make reasonable efforts to accommodate your request, but changes or cancellations are not guaranteed after processing or shipment has begun.

RETURNS AND REFUNDS

For return, refund, or damaged-product requests, please review our Return and Refund Policy:

https://shop.getfaithlume.com/policies/refund-policy

SHIPPING QUESTIONS

For shipping times, rates, tracking, or delivery questions, please review our Shipping Policy:

https://shop.getfaithlume.com/policies/shipping-policy

BUSINESS INFORMATION

Trading name: FaithLume
Legal business name: 沧州依纳信息咨询有限公司
Customer service email: support@getfaithlume.com
Website: https://getfaithlume.com