SHIPPING POLICY

Last updated: October 9, 2026

Thank you for shopping with FaithLume. This Shipping Policy explains our order processing, shipping rates, estimated delivery times, tracking, and delivery responsibilities.

SHIPPING DESTINATIONS

FaithLume currently ships to eligible addresses within the United States.

Available shipping services may vary depending on the destination, product, carrier availability, and other operational restrictions.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day. During holidays, promotions, product launches, or periods of unusually high demand, processing may take longer.

Processing time is separate from carrier transit time.

SHIPPING METHODS AND RATES

The available shipping methods are shown at checkout.

Standard Shipping

• Transit time: approximately 7–12 business days after processing
• Shipping fee: $10.99
• Free Standard Shipping is available on eligible orders of $70 USD or more

Express Shipping

• Transit time: approximately 5–8 business days after processing
• Shipping fee: $15.00

Shipping rates and delivery estimates may change depending on the destination, product, carrier, and other circumstances. The amount displayed at checkout will apply to your order.

ESTIMATED DELIVERY TIME

Estimated delivery time includes:

1. Order processing time
2. Carrier transit time

Standard Shipping orders generally arrive approximately 8–15 business days after the order is placed.

Express Shipping orders generally arrive approximately 6–11 business days after the order is placed.

These delivery times are estimates and are not guaranteed.

Weather, customs inspections, carrier disruptions, public holidays, remote locations, incorrect addresses, and other circumstances outside our reasonable control may cause delays.

ORDER TRACKING

When tracking information becomes available, it will be sent to the email address provided with your order.

Tracking information may require several business days to update after the shipping confirmation is issued.

If your tracking information has not updated for more than 7 business days, contact us at support@getfaithlume.com with your order number.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please review your:

• Recipient name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Telephone number

If you need to correct an address, contact us within 24 hours after placing the order. We will try to make the change, but we cannot guarantee address changes after processing or shipment has begun.

FaithLume is not responsible for delivery failure, loss, or additional costs caused by an incorrect, incomplete, or undeliverable address supplied by the customer.

MULTIPLE PACKAGES

An order may be shipped in more than one package. Packages may arrive on different dates and may have separate tracking numbers.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

DELIVERY CONFIRMATION

An order is considered delivered when the carrier’s tracking information confirms delivery to the shipping address provided at checkout.

If tracking shows that a package was delivered but you cannot locate it:

1. Check the delivery area, mailbox, reception desk, and other safe locations.
2. Ask household members, neighbors, or building management whether they accepted it.
3. Contact the carrier using the tracking number.
4. Contact FaithLume if the package still cannot be located.

Please report the issue promptly so we can assist with a carrier investigation. Carrier investigations and replacement decisions may require supporting information.

DELAYED OR LOST PACKAGES

If an order has not arrived within 7 business days after the latest estimated delivery date, contact us atsupport@getfaithlume.com.

Please include your order number and tracking number.

We will review the shipment and, where appropriate, contact the carrier. Refunds or replacements for lost packages will be considered after the carrier investigation or other reasonable verification is completed.

DAMAGED PACKAGES

If an item arrives damaged, defective, incomplete, or incorrect, contact us within 7 days after delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs or video of the product
• Photographs of the outer packaging and shipping label

Please keep the product and all original packaging until the claim is resolved.

Approved damaged-item claims will be handled according to our Return and Refund Policy:

https://shop.getfaithlume.com/policies/refund-policy

REFUSED AND UNDELIVERABLE SHIPMENTS

If a shipment is returned because it was refused, unclaimed, or sent to an incorrect or incomplete address provided by the customer, applicable original shipping charges and return shipping costs may be deducted from the refund where permitted by law.

Reshipping may require payment of an additional shipping fee.

CUSTOMS, DUTIES, AND TAXES

Orders may be shipped from an international fulfillment location.

Where applicable, customs inspections may delay delivery. Any taxes, duties, or import charges collected at checkout will be shown before payment.

If additional charges are imposed by local authorities and were not collected at checkout, responsibility for those charges will be determined according to applicable law and the terms shown during checkout.

DELIVERY DELAYS

If we become aware that an order cannot be shipped or delivered within the promised time, we may provide a revised estimated delivery date.

Where required by applicable law, customers will be offered the option to accept the delay or cancel the affected order for a refund.

CONTACT US

For questions about shipping, tracking, or delivery, contact us at:

Email: support@getfaithlume.com
Website: https://getfaithlume.com