Refund policy

Return and Refund Policy

Last updated: October 9, 2026

At FaithLume, we want you to be satisfied with your purchase. Please review this policy carefully before placing an order.

30-Day Return Policy

You may request a return within 30 days after your order has been delivered.

To be eligible for a return:

  • The product must be unused, undamaged, and in its original condition.
  • The original packaging, accessories, manuals, and components must be included.
  • You must provide your order number or other proof of purchase.
  • The return must be approved by FaithLume before it is shipped.

Items returned without prior authorization may not be accepted.

To request a return, email support@getfaithlume.com with your order number and the reason for the return.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery at support@getfaithlume.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs or video showing the product, packaging, shipping label, and damage or defect

Please keep the original packaging until your claim has been resolved.

If your claim is approved, we may offer a replacement, replacement component, or refund. FaithLume will cover reasonable return shipping costs for approved damaged, defective, or incorrect items.

Returns for Non-Quality Reasons

If you return an eligible product because you changed your mind, ordered the wrong item, or no longer want the product:

  • You are responsible for the return shipping costs.
  • Original shipping charges are non-refundable.
  • The product must meet all return eligibility requirements.
  • The product must be returned using a trackable shipping service.

FaithLume is not responsible for unauthorized returns or returned packages lost during transit.

Return Address

Do not return a product to the address printed on the original shipping package.

After your return request is approved, we will provide the correct return address and return instructions by email. The return address may differ depending on the product and fulfillment location.

Non-Returnable Items

We cannot accept returns for:

  • Products returned more than 30 days after delivery
  • Products that have been used, installed, altered, damaged, or improperly handled
  • Products missing original packaging, accessories, manuals, or components
  • Personalized or custom-made products
  • Gift cards
  • Clearance or final-sale products clearly identified as non-returnable
  • Products damaged through misuse, accident, unauthorized repair, or failure to follow the product instructions

This does not affect any rights that cannot legally be excluded.

Order Cancellations and Changes

Cancellation or order-change requests must be submitted within 12 hours after the order is placed.

We will make reasonable efforts to accommodate your request, but cancellation or modification is not guaranteed once the order has entered processing or has been shipped.

If an order has already shipped, it must follow the standard return procedure after delivery.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to process and post the refund.

Shipping charges are non-refundable unless the product was damaged, defective, incorrect, or otherwise required by applicable law.

If more than 15 business days have passed since we confirmed approval of your refund, please contact us at support@getfaithlume.com.

Refused and Undeliverable Packages

If an order is returned because the customer refused delivery or provided an incorrect, incomplete, or undeliverable address, any original shipping costs and return shipping costs may be deducted from the refund, where permitted by law.

Please verify your shipping information before completing your order.

Exchanges

We do not offer direct exchanges.

To obtain a different product, color, or model, request a return for the original eligible item and place a new order after the return is approved.

Contact Us

For questions about returns, cancellations, damaged products, or refunds, contact us at:

Email: support@getfaithlume.com
Website: https://getfaithlume.com